Refund Policy for Violetmart

At Violetmart, we strive to ensure every customer is delighted with their jewelry and accessories purchase. Our refund policy is designed to be fair, transparent, and customer-friendly while protecting the integrity of our business. Please review the details below to understand our refund and return process.

Eligibility for Refunds and Returns

We accept returns and offer refunds under the following conditions:

• Damaged Items: If your item arrives damaged, we will provide a full refund or replacement upon verification.
• Wrong Product: If you receive an incorrect item that does not match your order, we will issue a full refund or send the correct product at no additional cost.
• Defective Items: If an item is defective or does not function as described, you are eligible for a refund or replacement.

To qualify, items must be unused, in their original packaging, and in the same condition as received. Please inspect your order upon delivery and report any issues promptly.

Non-Refundable Cases

To ensure clarity and fairness, the following situations are not eligible for refunds:

• Change of Mind: We do not accept returns or issue refunds for purchases where the customer simply changes their mind.
• Incorrect Sizing: If sizing information was clearly provided in the product description and the customer ordered the wrong size, refunds or exchanges are not available.
• Improper Use or Damage: Items damaged due to misuse, alteration, or improper care are not eligible for refunds.

We encourage customers to review product details, including sizing and specifications, before placing an order to avoid disappointment.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@violetmart.com within 14 days of receiving your order. Include your order number, a description of the issue, and photos of the item (if applicable) to help us process your request efficiently.
2. Await Instructions: Our team will review your request and provide return instructions, if applicable, within 2-3 business days.
3. Return the Item: Ship the item back to the address provided, ensuring it is securely packaged. Please include a note with your order number and reason for return.
4. Refund Processing: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5-7 business days.

Failure to contact us within 14 days or return the item in its original condition may result in ineligibility for a refund.

Shipping Costs Responsibility

• For Eligible Returns: Violetmart will cover return shipping costs for damaged, defective, or incorrect items. We will provide a prepaid shipping label or reimburse reasonable shipping expenses.
• For Non-Eligible Returns: If a return is requested for reasons not covered by our policy (e.g., change of mind, where applicable), the customer is responsible for return shipping costs.

Please note that original shipping fees paid at checkout are non-refundable unless the return is due to our error.

Our Commitment to You

At Violetmart, your satisfaction is our priority. We carefully select our jewelry and accessories to meet high-quality standards, and we work diligently to resolve any issues fairly and promptly. If you have any questions about our refund policy or need assistance, our support team is here to help at support@violetmart.com.

Thank you for choosing Violetmart. We value your trust and are committed to making your shopping experience exceptional.